News & Blogs

Guest Blog

Culture as a change strategy

Tuesday, May 8, 2012

It's not enough just to strategise for change in your organisation — a dramatic shift in culture can yield the best results, says Grey London CEO Chris Hirst

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Innovate or die: five steps to success with market-led innovation

Thursday, May 3, 2012

Market-led innovation will grow your sales and profits and create a more successful business for your customers, says Terry Green

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Big data and the future of open source projects

Monday, April 2, 2012

Big data technology and solutions are more important than ever, says Yves de Montcheuil

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Ask the concierge: 10 tips on customer service excellence

Thursday, March 22, 2012

As winner of the prestigious ‘Top Concierge Worldwide' award, The Goring hotel's head concierge John Andrews was the perfect candidate to coach Gatwick's customer-facing staff on customer service skills fit for royalty. Here are his top 10 tips for five-star service:

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The power of thinking long: it's never too late to be great

Thursday, March 22, 2012

Overnight success may seem glamorous, but some of the world's most significant achievements were the result of long-term effort, says Tom Butler-Bowdon

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